How we protect our community of lenders and borrowers
At Club Tia, we understand that sharing your wardrobe requires trust. That's why we've implemented comprehensive safety measures to protect both lenders and borrowers throughout every rental.
All payments are processed through Stripe, one of the world's most trusted payment platforms. Your financial information is never stored on our servers.
Every user on Club Tia goes through our verification process to ensure a trusted community of genuine fashion lovers.
Communicate safely through our secure messaging system. All conversations are logged and can be referenced if disputes arise.
Lenders provide condition photos before dispatch, creating a clear record of the dress's state for both parties.
While most rentals go smoothly, we have a clear process for handling any issues that arise.
First, try to resolve the issue directly with the other party through in-app messaging.
Document everything with photos, messages, and any relevant receipts.
If you can't reach a resolution, email us within 7 days at hello@clubtia.com.
Our team will review all evidence and help facilitate a fair outcome for both parties.
To maintain a safe and welcoming community, we expect all users to:
Accurately describe items and report any issues promptly
Return items on time and respond to messages promptly
Treat others' belongings with care and communicate kindly
Keep all transactions on Club Tia for your protection
Our team is here to help with any concerns you may have.