Please read these terms carefully before using Club Tia
We are Tia ("Tia", "we", "us" or "our"). Our registered office is at Orchardstown, Clonmel, Co. Tipperary, Ireland.
Tia is a peer-to-peer marketplace operated via mobile application and website www.clubtia.com (the "Marketplace", the "App", the "Website", the "Platform", collectively the "Services") that allows third-party lenders ("Lenders") to advertise and rent their goods (the "Items", the "Listings") to third-party borrowers ("Borrowers") (Lenders & Borrowers collectively the "Users") using our Services.
The contractual relationship (the "Contract") is solely between the Lender and the Borrower and is formed on acceptance of a rental on the Marketplace. Tia provides and maintains the Marketplace that facilitates lending between Users and enables Lenders and Borrowers to conclude rentals directly by and between each other. We do not act as an agent for either the Borrower or the Lender in any capacity. Tia does not monitor the quality of the items made available for rent and is not involved in the setting of prices.
The following terms and conditions and other requirements posted on our App and Website, together with our privacy policy and/or any document referred to in them (collectively "Terms", "Terms of Service") constitute the terms on which we provide the Services to you as a guest or a registered user (either as a lender or a borrower) ("you" or "your").
By using our Services you accept and agree to be bound and abide by these Terms in full. If you do not agree to these Terms, do not use our Services. Please read the Terms carefully before using our Services and the App or Website.
Our Terms are subject to change at any time. Tia reserves the right to make changes to our Services which will not materially affect your use of service. Where we do make significant changes, we will notify you by email and/or by some other written means. Changes take effect on the date set out at the end of these Terms. Tia recommends that all users check our Terms often to stay informed of any changes that may affect you. By using the platform you agree to be bound and abide by the then current version of Terms in full. Your continued use of the Services after we change the Terms constitutes your acceptance of the changes. If you do not agree to any of the changes, please discontinue use of Services and cancel your account immediately.
Users must create an account to lend or rent items on the Tia Marketplace by providing certain information such as first and last name, contact details, password and billing information. We reserve the right to request additional forms of identification for verification of identity. By signing up to the platform you agree to provide accurate and true details. You are responsible for maintaining the accuracy of your account information.
We strongly recommend the use of strong passwords. You are responsible for maintaining the confidentiality of your account details (including passwords) and for any activities that occur under your account. If you have any concerns or suspect that anyone other than you knows your password, let us know as soon as possible by contacting us via hello@clubtia.com.
Third-party download terms. Where the User downloads the App or signs up to the platform via the Apple App Store or via Google Play, you will be subject to the specific Apple App Store or Google Play terms (as applicable), governing your use of the Apple App Store or Google Play.
We reserve the right to accept or reject any membership registration at our discretion.
You may deactivate your account at any time by emailing hello@clubtia.com.
2.2.1 The Services are intended for use only by persons who are at least 18 years of age and have legal capacity in your jurisdiction to enter into a legally binding agreement. By using the Services you confirm that you meet this requirement.
2.2.2 Your right to use the Platform is personal to you. We do not permit another person to use the Service under your name or on your behalf.
2.2.3 The User agrees and accepts that they may not use the Service to:
2.2.4 Tia actively monitors transactions for fraud prevention. If fraudulent activity is suspected, we may:
2.3.1 If you do not agree to these Terms or to any changes made to these Terms, please immediately discontinue use of the Services.
2.3.2 We reserve the right to immediately suspend or terminate your access to and use of the Service if you break or we reasonably suspect you are not complying with our Terms.
2.3.3 Where you or we suspend or end your use of the Service, we reserve the right to delete your content and any other information about you on the Platform. You may also lose any rights you have to use the Service or to access our content or your User Content. We shall not be liable to any losses you suffer as a result of the suspension or termination of your use of the Service (for whatever reason) and you should therefore ensure that you keep a copy of any information or content uploaded or hosted on the Service, including your User Content.
2.3.4 The termination of your use of the Service and/or the cancellation of your Account shall not impact any of your obligations to pay any sums due to us or any other user of the Service.
2.4.1 Users are encouraged to resolve disputes directly. If an agreement cannot be reached, Tia may, at its sole discretion, mediate the dispute based on the evidence provided. Tia will not be liable for any resolution that does not satisfy both parties.
2.4.2 If mediation is requested, both parties must provide clear evidence (including messages, photos, videos, or tracking details) within 7 days of the rental end date.
2.4.3 While Tia may assist in dispute resolution, we do not guarantee a specific outcome. Our decision, where made, is final. However, this does not affect the right of any user to pursue legal action independently.
2.4.4 We reserve the right to take what we believe to be reasonably appropriate action depending on the nature of the Infringement and will notify you within a reasonable period of time of our intended decision. Where Tia assists in mediating or resolving the dispute, you agree to accept our decision and pay any sums owed by you. This will not affect your statutory rights nor your right to take legal action before a court of law.
2.4.5 Failure to comply with our Terms may result in:
2.5.1 The materials and content comprising the Services (excluding any Third-Party Materials and User Content (as defined below)) belong to us. By using our Services you agree that you have no rights in the Platform other than the right to use and access the Service in accordance with these Terms.
2.5.2 User Content is any content that the user posts on the Platform, including but not limited to, photos, videos, descriptions, messages, links, usernames, bios, comments and other materials uploaded to the platform. By registering to the platform you represent that you have all necessary rights to all parts of your User Content, that you're not infringing or violating any third party's rights by posting it and that all User Content meets the Acceptable Use Policy.
2.5.3 We reserve the right to refuse, moderate, reject, remove, or delete any User or User Content that we have reasonable belief breaches (or risks breaching) our Terms, or poses a risk to other users. Any such breaches may also result in the termination or suspension of your right to use the Service at our sole discretion.
2.5.4 Tia does not accept any liability for any links to third-party websites, apps or platforms provided ("Third Party Content"). We disclaim responsibility for the content, accuracy and any other aspect of any Third Party Content.
2.5.5 Tia does not claim ownership of your User Content. Sole ownership of User Content will remain with the User and any third party whose content the User uploads to the Platform. By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free and perpetual license to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sub-license and otherwise make available the User Content anywhere and in any form for the purposes of providing the Service (including allowing all users of the Service to view and use your User Content).
2.5.6 The User has sole responsibility for ensuring that the User has the necessary rights in all User Content to allow Tia to use the User Content in accordance with section 2.5.5 above and shall be solely liable if any User Content violates or infringes the intellectual property or privacy rights of any third party.
2.5.7 Users are encouraged to leave honest and respectful reviews. Reviews should be relevant to the item's condition, the renting experience, and in adherence to these Terms and/or any document referred to in them. Reviews will not be removed unless they violate Tia's community guidelines, which include:
If a user believes a review is unfair, they may request a review evaluation by contacting Tia support. Tia will assess the review and determine whether it should remain on the platform.
3.1 Your privacy is important to us. You should read our Privacy Policy to understand how we collect, use and share your information and how we use cookies as part of the Service.
3.2 By registering on the platform you agree to receive promotional messages from us. If you would no longer like to receive such communication please unsubscribe or delete your account.
The following provisions shall apply to you whilst using Tia Services in the capacity of a Lender:
4.1.1 Per section 2.1 of these Terms, you must register for an account on the Platform to begin to list items to rent. You are solely responsible for ensuring that all information provided in your listing is accurate, true and complete. You acknowledge and agree that Tia does not undertake any verification checks on listings (including price, quality, accuracy or fitness for purpose). Once published by you, your listing shall appear on the Platform and will be visible by all users (both registered users and guests) and will be available to all registered Borrowers to request to rent. You will be enabled to accept or reject rental requests from Borrowers at your discretion.
4.1.2 Listing specifications: You are responsible for making sure items listed by you are fit for purpose, safe, legally compliant and match the description provided in the listing. By registering for the platform you acknowledge and agree that:
4.1.3 Item images and videos:
As a Lender, you agree and accept that you are solely responsible for ensuring that:
Consumer protection laws do not apply to consumer purchases made from other consumers. More specifically, the right of withdrawal in Chapter 5 of Part 5 of the Consumer Rights Act 2022 and the legal right of conformity under EU laws (as provided for by Section 15 of the Consumer Rights Act 2022) do not apply.
Tia borrower protection policy provides that the Lender agrees and accepts the following in relation to their approved rentals:
a. The item is not as described or is defective.
b. The item does not arrive by the rental start date.
Subject to these Terms and documents referred to herein, you are solely responsible for setting the terms on which you lend your item to a Borrower ("Lender Rental Policy"). The Lender Rental Policy must include all specific and general details relating to the item and sets out the terms on which you will lend an item to a Borrower, including the following:
The Lender is responsible for notifying the Borrower of any damage within 24 hours of receipt of the returned items. Tia recommends against regular rentals of delicate materials that may show signs of wear with repeated use due to the nature of the materials. Repeated rental is at the Lender's risk. Borrowers will not be liable for general wear and tear. General wear and tear includes stains which can be reasonably removed with appropriate cleaning, minor snags, small numbers of missing beads, loose buttons or sequins, broken zippers, fasteners, clips or other minor damage. Please contact Tia customer support for assistance in evaluating what constitutes fair wear and tear and what is to be considered damage.
The following provisions shall apply to you whilst using Tia Services in the capacity of a Borrower:
5.1.1 By renting an item you agree to abide by both these Terms and the Lender Rental Policy.
5.1.2 Your right to use a rented item is limited only for the relevant rental period. This right is personal to you and you are not allowed to transfer this right to any other person.
5.2.1 As a Borrower, you agree and accept that you are solely responsible for ensuring that:
5.2.2 Subject to Section 6 of these Terms, the Borrower is responsible for ensuring all rented items are returned to the Lender by the rental return date as agreed in the Lender Rental Policy, unless otherwise permitted in writing by the Lender.
You are responsible for agreeing with the Lender how you will return any items that you have rented from the Lender in the Lender Rental Policy and adhering to this agreement.
You are responsible for notifying the Lender as soon as possible of any delays encountered in returning the rented items. Failure to return an item by the agreed return date may, at the Lender's and/or Tia's discretion, result in:
Subject to Section 7, the total cost of the Lender Late Fees will be capped at the replacement value of the items. Tia shall determine the replacement value in its sole discretion and its determination shall be final and binding.
6.1 Users are solely responsible for the cost and liability of postage when sending or receiving items. Tia does not assume liability in relation to postage of items.
6.2 The sender is responsible for ensuring that items are properly packaged and sent via a tracked and insured shipping method. Senders are responsible for ensuring items are scheduled and returned on time. Tia does not assume liability for any such loss or damage or delays occurred during postage. In case of loss during shipment:
6.3 Tia recommends that tracking information and photographic evidence is uploaded in the space provided on the Platform for every item sent by the User. It is the sender's responsibility to provide accurate information. If tracking is not available, Tia may not be able to mediate or resolve any disputes related to the rental.
Once tracking is provided, the recipient is responsible for being available for delivery on the expected delivery date. If the delivery is delayed due to the recipient's unavailability to accept and sign for the parcel at first attempt, this does not affect the original booking price and booking dates. The recipient is required to honor the originally agreed return date.
Where tracking information is not provided, Tia may assume the item has not been sent, and Fees may be charged accordingly (per section 7 to these Terms).
7.1.1 Users agree to pay the rental fee specified for each item. The fees for renting an item will be set out on the relevant listing ("Rental Fee", "Fee"). Payment of the Rental Fee by the Borrower shall be made via our third-party payment partner, Stripe and shall be subject to Stripe terms and conditions of use. We do not permit any other payment method.
In order to list an item for rental or request to rent an item on the Platform, you must sign up to Tia Payments via Stripe. By making a payment via Stripe or receiving a payment via Stripe, you agree to us sharing your information with Stripe for the purposes of Tia Services and agree to be subject to the Stripe Connected Account Agreement and the Stripe Services Agreement. Stripe processing fees apply to transactions. Stripe may require further identification checks and you may be required to provide further information requested to ensure your continued use of Tia Services.
7.1.2 Tia will collect the Rental Fee from the Borrower on behalf of the Lender. Tia reserves the right to charge a commission on the Rental Fee ("Commission"). Where commission is applied, it is automatically charged on the total transaction amount. Our fee will be subtracted from the total selling price before it is reflected in the Lender's bank account.
7.1.3 The Lender shall receive the Rental Fee net of any service fees and/or commission (and any other fees stated on the listing confirmation or notified to you by us from time to time) once the transaction is deemed complete. Rental Fee payment is processed via our payment provider, Stripe. Tia shall not be responsible if payment is delayed for whatever reason.
7.2.1 Subject to Section 4.5, Users are responsible for the full replacement cost of an item in case of loss, damage, theft or otherwise of rented items. By using our Service you agree that Tia shall be entitled to take payment from you via Stripe in respect of late fees, damage, theft, loss, unauthorized cancellation or delay. Damage fees will be assessed based on the extent of the damage and may include repair or replacement costs. In the event of loss, theft or damage, Tia has the sole and absolute discretion to determine the appropriate repair or replacement cost for any item. The amount determined by Tia shall be binding.
7.2.2 As User you are solely responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable taxes and/or duties, including but not limited to, VAT and other sales taxes, rental, tourist, customs, income or other taxes.
7.2.3 Any Security Deposit being held by Tia shall be returned to the Borrower within fourteen (14) business days of transaction completion.
7.3.1 Where any amounts remain unpaid, we reserve the right to suspend access to the Services or temporarily disable and/or terminate your account at our sole discretion. We shall be under no obligation to provide any or all of the Service while the amounts concerned remain unpaid. Tia may contract a debt collector or file a claim via the Court of Law for any amounts unpaid by you. We reserve the right to recoup from you any and all reasonable expenses incurred in the process of collecting the amounts outstanding from you. This does not affect any other rights and remedies available to us or the Lender by law.
7.3.2 All transactions related to our platform must be conducted within the App or Website. Requesting, making or accepting payment for an item in any other way (known as an "out-of-app" payment) is a serious breach of the Terms and may result in us suspending or terminating your access to the Service in accordance with section 2.4.5 of these Terms. Any disputes arising from off-platform transactions will not be eligible for Tia's mediation or support.
7.4.1 Any discount codes, competition prizes or other promotional considerations can be used on any relevant order and shall be applied to the final Rental Fee, subject to applicable terms and conditions.
8.1 Tia Protect is an optional add-on available at checkout for a fee of €10 per rental. It provides limited cover for accidental damage that occurs during the rental period. By selecting Tia Protect, you agree to the terms set out in this section.
8.2 Tia Protect covers accidental damage with approved repair costs covered up to a maximum of €100 per rental.
8.3 Tia Protect does not cover:
8.4 If an item is returned with damage, the following process will apply:
8.5 Tia Protect does not waive or eliminate the borrower's responsibility for the care of rented items. It provides limited financial protection for accidental damage only.
8.6 The €10 Tia Protect fee is non-refundable once the rental order has been confirmed.
8.7 Tia reserves the right to determine the validity of any claim made under Tia Protect and to assess repair or replacement costs at its sole discretion.
8.8 Tia Protect is an optional service and does not form part of the standard rental agreement. Borrowers who choose not to add Tia Protect remain fully liable for any damage, loss, or theft of the rented item in accordance with these Terms.
Tia offers a Try-On service for eligible items, accessible via a button displayed above the "Request Try On" button on applicable listings. The Try-On service follows the same booking flow as a standard rental, subject to the specific limitations and conditions set out in this Section 9.
9.2.1 The Try-On service is available for one (1) day only and is not available on weekends.
9.2.2 The Try-On period shall constitute the "rental period" for the purposes of these Terms.
9.3.1 A fixed Try-On fee of €10 applies to each Try-On booking.
9.3.2 Postage costs are payable in accordance with Section 6.
9.3.3 Borrowers may optionally add Tia Protect at checkout, subject to Section 8.
9.4.1 Items booked under the Try-On service are provided solely for try-on purposes.
9.4.2 Borrowers must not wear items outside the home or use them for events, photoshoots, extended wear, or any purpose beyond reasonable try-on.
9.5.1 In accordance with Sections 5.2.1 and 5.2.2, the Borrower is responsible for the care, condition, and timely return of the item.
9.5.2 The Borrower must ensure that the item is marked as returned no later than twenty-four (24) hours after delivery, unless otherwise agreed in writing by the Lender.
9.5.3 Failure to comply with the Try-On return timeframe shall constitute a late return for the purposes of Sections 5.2.2 and 7.
9.6.1 If an item booked under the Try-On service is: (i) returned later than the permitted 24-hour Try-On period; or (ii) returned with signs of wear, damage, or use beyond reasonable try-on (including, without limitation, stains, odours, alterations, or physical damage), then, subject to Sections 5.2.2, 5.2.3, and 7.2, Tia reserves the right to charge the Borrower the full standard rental fee for the item, as determined by the Lender's listed rental price, in addition to any applicable late fees, damage fees, or replacement costs.
9.6.2 All liability for damage, loss, or theft during the Try-On period shall be assessed in accordance with Sections 5.2.3 and 7.2.
9.7.1 Lenders who enable the Try-On service agree to provide items in a clean, wearable, and accurately described condition, suitable for reasonable try-on only.
9.7.2 Upon receipt of a returned Try-On item, the Lender must inspect the item promptly and report any late return, damage, or excessive wear to Tia within forty-eight (48) hours, in accordance with Sections 7 and 8.
9.7.3 Normal signs of reasonable try-on shall not constitute damage.
9.8.1 Where Tia Protect has been added to a Try-On booking, coverage shall apply strictly in accordance with Section 8.
9.8.2 Tia Protect does not cover late returns, loss, theft, or wear beyond reasonable try-on.
9.9.1 Tia reserves the right, at its sole discretion and in accordance with Sections 7 and 8, to assess the condition of any item returned under the Try-On service and to determine whether additional charges, fees, repair costs, or replacement costs apply.
9.9.2 Tia's determination under this Section 9 shall be final and binding.
At Tia, we try our very best to ensure we provide the best service, but we can't promise it's perfect and there are certain things that Tia won't be liable for.
10.1 Tia cannot be held responsible for events that happen outside of our control. This includes any disruptions or outages of any and all infrastructures which are beyond our control and can lead to interruptions in the availability of the Service.
10.2 Tia assumes responsibility for reasonably foreseeable losses only. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you know it might happen. We accept responsibility for any loss or damage you suffered that is a foreseeable result of: (i) Our breach of the Terms of Service; (ii) Our failure to use reasonable care and skill; or (iii) That was, at the time you agreed to the Terms of Service, a reasonably foreseeable consequence of us breaching the Terms of Service.
10.3 Tia cannot be held responsible for the quality, condition, or authenticity of the items listed on the platform. We do not undertake any verification checks on listings or any User Content on the Service. As such, we cannot be held liable, nor do we warrant or guarantee: (i) the truth and/or accuracy of Listings or User Content; (ii) the quality, size or legality of any listings on the Service; or (iii) the legality of any User Content made available on the Platform.
10.4 Tia does not assume responsibility for any disputes between users. We reserve the right to determine whether our intervention is necessary and it is at our sole discretion whether we intervene, assist with mediation, resolution or otherwise.
10.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
10.6 Subject to 10.5 above, we will not be liable to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Terms or the provision or receipt of the Services for any: (i) Loss or harm caused by viruses, worms or other programmes designed to impair the Service; (ii) Loss of profit, goodwill, opportunity, data, business or business reputation; (iii) Business interruption; (iv) Indirect or consequential losses, including where such loss or damage is of the type listed above.
10.7 Subject to 10.5 above, our total aggregate liability whether based on an action or claim in contract, tort (including negligence), breach of statutory duty or otherwise arising out of or in connection with our Terms is limited to the Rental Fee payable in connection with that transaction.
11.1 The current version of the Terms of Service and our Policies contain the only terms and conditions that apply to our relationship with you. Older versions of the Terms and/or any document referred to in them will no longer apply to our relationship and will be completely replaced by the current version. These Terms and/or any document referred to in them (as each may be amended from time to time) constitute the entire agreement between you and Tia relating to your use of our Services and supersede all prior understandings and agreements between parties. Each of the paragraphs of the Terms of Service operate separately, if a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
11.2 We reserve the right to assign or transfer our rights and obligations under these Terms at any time. We will notify you in writing if this happens.
11.3 You accept that these Terms are solely between you and us. No other party shall have the rights to enforce these Terms or the authority to sign-off on ending or changing them.
11.4 These Terms and/or any document referred to in them do not create an agency, partnership, employment or joint venture relationship between you and Tia.
11.5 You may not enter into any contract on our behalf or bind us in any way. These Terms are for your benefit only, not for the benefit of any third party of yours.
11.6 These Terms are governed by Irish law. However, if you are a consumer residing in the European Union (EU), you may have rights under mandatory consumer protection laws in your country of residence. Nothing in these Terms affects your statutory rights under EU law.
11.7 If you access or use Tia outside of Ireland, you are responsible for ensuring compliance with local laws in your jurisdiction. Some countries may have specific consumer protection, e-commerce, or taxation laws that apply to online marketplaces.
12.1 To contact us about our Terms, Service or any other document mentioned herein, please email us at hello@clubtia.com.
12.2 We value hearing from our users and are always interested in learning about ways we can improve our Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use it without any restriction and without any payment to you.