Welcome to our Support Center! We're here to help you navigate the Club Tia, whether you're borrowing or lending. Below you'll find answers to common questions, as well as guides to ensure a smooth experience.

• Borrowers: Browse available dresses, select the one you love, choose rental dates, and confirm the rental. You'll receive the dress by the date you requested and return it after your event.
• Lenders: List your dresses with clear photos and descriptions, set a rental price, and choose availability dates. Once a borrower confirms, you’ll be notified of shipping or pickup instructions.

• Simply click the + icon in the bottom toolbar of the app. Upload high-quality photos, provide accurate measurements, and set your rental price and availability. Be sure to describe any specific care instructions for your dress.

• We support credit/debit cards using stripe. Payments are held in escrow until the rental process is completed successfully.

• After the dress is successfully returned and the borrower has confirmed its condition, your payment will be processed within 1-3 business days.

• Our platform has a built-in damage policy. Borrowers are responsible for damages and, in severe cases, may have to cover the full cost of repair or replacement based on the agreed-upon terms.

• Borrowers: You can select between standard shipping or local pickup, depending on the lender’s preferences. Tracking information will be provided.
• Lenders: You'll be responsible for shipping the dress on time. Ensure that you use a traceable method to avoid any issues.

• Lenders are required to provide accurate measurements. In case the dress doesn’t fit, return policies vary per lender, but in most cases, refunds for ill-fitting items are not guaranteed. Double-check all sizing details before renting!

• Use the search bar to filter by size, occasion, color, and more. You can also check out our curated collections or top-rated lenders for inspiration.

• After selecting a dress, choose your rental period. Review the total cost, including shipping and rental fees, then proceed to checkout.

• No, we do not support this currently, please add extra days to your rental to ensure you are happy.

• Pack the dress according to the lender’s instructions. Use the provided shipping label (if applicable), or arrange for a local hand-off.

• From your "My Listings" page, you can track all current, past, and pending rentals. You’ll be notified when someone requests one of your dresses.

• Add detailed care instructions and list any existing wear or tear. Our platform encourages open communication between borrowers and lenders to prevent misunderstandings.

• Contact our support team immediately. We’ll help you resolve the issue, either through compensation for repairs or by claiming on the borrower’s deposit.

• We use encryption to protect your data, and your private information (like phone numbers or addresses) is never shared without your consent.

• If you encounter any issues such as late returns, inappropriate messages, or other problems, please contact our support team.

Our team is here to assist you! Contact us at:

• Email: support@togaandco.com
• Phone: +353-86-3323322

Happy renting! We hope you enjoy using our platform to share and discover beautiful dresses for every occasion.